Pro Success Manager - Customer Success Leadership Role

Thumbtack Philippines · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
IDR 25,000,000 - 40,000,000

Thumbtack Philippines is looking for a Pro Success Manager to join our team in Bali. As a Pro Success Manager, you will be responsible for ensuring our customers are satisfied with our services and that our professionals are performing at their best. This is a leadership role that requires a proactive and customer-focused approach.

We offer a competitive salary and a great work environment. If you are passionate about customer success and have a proven track record in this area, we would love to hear from you.

Join us and be part of a team that is committed to delivering exceptional service to our customers.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Build and maintain strong relationships with customers to ensure their satisfaction with our services.
  • Monitor and evaluate the performance of our professionals to ensure they are meeting our quality standards.
  • Provide guidance and support to our professionals to help them improve their performance.
  • Resolve customer issues and complaints in a timely and effective manner.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Lead and mentor a team of Customer Success Representatives.
  • Stay up-to-date with industry trends and best practices in customer success.
  • Contribute to the overall success of the Thumbtack Philippines team.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Minimum of 3 years of experience in customer success, customer service, or a related field.
  • Proven track record of success in customer satisfaction and retention.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and meet tight deadlines.
  • Excellent problem-solving and analytical skills.
  • Fluency in English, both written and spoken.
  • Leadership and team management experience is a plus.

    • 🛠️ Keahlian

    Customer SuccessCustomer ServiceRelationship BuildingPerformance MonitoringProblem SolvingLeadershipTeam Management
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