Customer Service Representative (CSR) - GraPARI - Solo

Join Infomedia Nusantara as a Customer Service Representative (CSR) for GraPARI in Solo and become the face of exceptional customer service in one of Indonesia's leading telecommunication service centers. In this role, you will engage directly with customers, addressing their queries and concerns with professionalism and empathy. With a focus on enhancing customer satisfaction, you'll be part of a team dedicated to providing top-notch service in the dynamic telecommunication industry.

As a CSR at GraPARI, you'll handle customer interactions through various channels, including phone, email, and in-person support. You'll leverage tools like CRM systems and telecommunication-specific software to manage customer data and service requests efficiently. This role offers a unique opportunity to grow within a supportive environment, where your skills and dedication are valued.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally.
• Handle customer interactions through phone, email, and in-person support, ensuring a positive experience for every customer.
• Utilize CRM systems and telecommunication-specific software to manage customer data and service requests efficiently.
• Assist in troubleshooting and resolving technical issues related to telecommunication services.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with the team to ensure high service standards and customer satisfaction.
• Stay updated with the latest industry trends and best practices in customer service.
• Contribute to team meetings and training sessions to share knowledge and improve service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the telecommunication industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems and telecommunication-specific software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Customer-centric mindset with a focus on delivering exceptional service.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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